Housebuilders sign up to code to resolve new homes disputes
Oct 13, 2022
Big names such as Barratt, Taylor Wimpey, Redrow and Bellway are among 100 firms that have signed the New Homes Ombudsman’s (NHOS) code of practice.
The code has been developed to address growing pressure from new build buyers who complain that issues fail to be resolved effectively. It will be overseen by industry body the New Homes Ombudsman Service.
The NHOS offers free and independent advice to help owners resolve issues with new homes where developers have failed to comply with the code.
The Service covers the whole period from the reservation and legal completion of a property through to after-sales and complaints management for issues during the first two years of a new home purchase.
The service is funded by the New Homes Quality Board and a levy is charged for registered developers registered with them and have adopted the new homes quality code.
The service is led by Alison MacDougall: “We aim to contribute to the promotion of best practice within the sector, and to identify issues arising from complaints which may merit further consideration across the industry.”